Two major objectives of the USAID Justice for All (JFA) in Albania Project, implemented by the East-West Management Institute (EWMI), are to support ongoing judicial reforms in Albania and to improve the capacities of the country’s new High Judicial Council (HJC). To achieve these objectives, the Project is coordinating with the HJC to set the foundation for its future management of a new case management system for the courts of Albania. Currently two different systems are used and neither is suitable for continued use. The courts also maintain full manual business processes as well. Accordingly, there is a need for a full business process mapping of both the manual and electronic systems related to the overall management of cases from the time of filing up to, and through, archiving. To support this process, the Project seeks to retain a court business process mapping expert to work with a small team of bright, young Albanian lawyers to visit designated courts across all jurisdictions and covering most case types. It is expected that 8 courts in total will participate in the mapping process but that representatives from all courts will participate in the validation of an acceptable “as is” universal standard and that all courts will contribute to the identification of “to be” processes.
The Judicial Mapping Expert will:
- Educate national support team on court business process terminology, modeling, symbols, and workflow process documentation;
- Recommend the optimal level of detail for process mapping activities/tasks;
- Identify and document all work flow processes at an appropriate level of detail and in a consistent format across courts through the use of interviews, observations, etc., to effectively identify and breakdown process information;
- Hold debrief meetings with each court;
- Facilitate collaborative diagramming meetings to document and validate current work processes;
- Submit draft workflows as each is completed, for review and approval;
- Identify areas where streamlining existing processes can increase process efficiency;
- Recommend revisions to identified processes, sub-processes, and activities/tasks.
The Judicial Mapping Expert will report to and work under the direction of the Chief of Party or her designee.
Level of Effort and Timeframe:
This SOW will require approximately 80 days (78 days of LOE, 2 days of travel) in Albania. Work will begin upon hiring and be completed by December 31, 2019.
- A minimum of five (5) years of relevant experience working with courts in a civil law system to assess and document business processes and workflows is required;
- Experience creating efficiencies within courts, both manually and through the use of technology is required;
- Expert level knowledge of Microsoft Office programs required;
- Ability to use Visio, LucidChart or similar diagraming software required;
- Understanding of civil law judicial systems, preferably in countries transitioning from socialist/communist regimes, required;
- Degree in law or management or other relevant professional experience required;
- Ability to relocate to Albania for the period of the consultancy required (the Project will provide housing and per diem);
- Experience with USAID rule of law development programs preferred;
- Ability to fluently communicate orally and in writing in English required, with knowledge of Albanian a bonus.
Interested candidates should submit a brief cover letter explaining how they meet the above noted qualifications; a current CV (including the names of and contact information for three professional references) and a completed USAID 1470 Bio data form to firstname.lastname@example.org. Applicants are encouraged to apply as soon as possible, but in any event no later than September 9, 2019; EWMI reserves the right to close the application process as soon as it has identified and hired a qualified expert. EWMI is an equal opportunity employer and does not discriminate on the basis of race, religion, gender or sexual preference.